Frequently Asked Questions
📍 5352 Carr St, Arvada, CO 80002, United States
📧 menadmohammed941@gmail.com | 📞 +1 (303) 420-7201
🔄 Orders & Shipping
Q: How long does it take to process my order?
A: Orders are typically processed within 1–2 business days. You'll receive a tracking number once your order has been shipped.
Q: Do you ship internationally?
A: Currently, we only ship within the United States.
Q: How can I track my order?
A: Once your order ships, you'll receive an email with a tracking link. You can use this link to monitor the status of your delivery.
💳 Payments & Pricing
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure online payment methods.
Q: Do you charge sales tax?
A: Sales tax is applied at checkout based on your shipping address, in accordance with state regulations.
♻️ Returns & Refunds
Q: Can I return an item?
A: Yes! Please refer to our Refund & Return Policy for details. Items must be returned in their original condition within the allowed return period.
Q: How long does it take to receive my refund?
A: Refunds are processed within 5–10 business days after we receive your returned item.
📦 Product Availability & Pre-Orders
Q: What if the item I ordered is out of stock?
A: If an item is unavailable after your purchase, we’ll contact you immediately with options for a refund or substitution.
Q: How do pre-orders work?
A: Pre-order items are reserved in advance and shipped once officially released. Full payment is required upfront.
🏬 In-Store Questions
Q: Can I pick up my order in-store?
A: Yes! Local pickup is available. Choose “Pick Up” at checkout, and we’ll notify you when it’s ready.
Q: Do you buy or trade cards?
A: Yes — we do accept select cards for trade or purchase. Please contact us or visit in-store for evaluation.
💬 Need More Help?
Still have questions? We're here to help:
📧 menadmohammed941@gmail.com
📞 +1 (303) 420-7201
Menad Cards is committed to giving every collector a smooth, enjoyable experience — whether you’re shopping online or in-store.